Cancellation & refunds
Last updated October 2026
Booked on this website
Free cancellation up to 24 hours before your class starts, with a full refund. Use the link in your confirmation e-mail — the refund is issued right away to the card or wallet you paid with. When it shows on your statement depends on your bank.
Less than 24 hours before the class, bookings can't be cancelled or refunded.
If we ever have to cancel your class, you'll get a full refund.
Booked on GetYourGuide or Klook
The cancellation terms of that site apply. You can cancel from your booking on that site.
Arriving late
The studio door opens at class time and we can wait up to 5 minutes after the start. Late arrival beyond that, getting lost or missing the class can't be refunded — please check the directions on our home page before you go.
To change your date or time, e-mail [email protected] as early as possible with your booking reference.
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